RemoteAssistance

Remote Assistance resource for Zscaler Internet Access.

Resource operations

This resource supports the following standard methods: load(), update(). They operate on the instance state — set properties with dot notation, then call the method with no arguments.

Quick Start

import zssdk
import logging

# Enable debug logging for RemoteAssistance
logging.getLogger('zssdk.zia').setLevel(logging.DEBUG)
logging.basicConfig(level=logging.DEBUG)

session = zssdk.Session(
    vanity_domain="your-vanity-domain",
    client_id="your-client-id",
    client_secret="your-client-secret",
)

# Call load on RemoteAssistance
resource = session.zia.RemoteAssistance()
result = resource.load()
print(result)

# Debug output shows HTTP request/response details

Actions

load()

Fetches an existing RemoteAssistance by id. Only the id identifier is required; load() takes no other arguments.

Returns: RemoteAssistance

Example:

resource = session.zia.RemoteAssistance()
resource.load()
print(resource)

update()

Updates an existing RemoteAssistance. Call load() first, modify properties, then call update() — this method takes no arguments.

Properties for update:

Name	Type	Required	Description
device_info_obfuscate	boolean	No	-
full_access_until	long	No	-
username_obfuscated	boolean	No	-
view_only_until	long	No	-

Example:

resource = session.zia.RemoteAssistance(id="your-resource-id")
resource.load()
# Modify resource attributes here, then call update()
resource.update()

Attributes

Name	Type	Required	Description
device_info_obfuscate	boolean	No	-
full_access_until	long	No	-
username_obfuscated	boolean	No	-
view_only_until	long	No	-

Related

• RemoteAssistance - Data structure definition
• Logging guide - enable verbose logs while debugging this resource